Telecom embarked upon (Project Arrow) development of initiatives in the Data and IP Voice domain. Based on Gen-i WAN Services (GWS), Gen-i Internet Services and Managed Services that sit on top of these solutions for business customers (SME, Corporate and Enterprise) for Gen-i and Telecom Retail.
Jetstar: Disaster Recovery Project
Overall goal was to document the IT Disaster Recovery governance framework, identify the critical business process and the IT services that supported those processes.
Disaster Recovery planning including identification of the critical business processes
Housing NZ Contact Centre Refresh
The goal of the project was to replace the existing call centre technology with a more up to date and robust technology that enabled the corporation to provide a more customised and improved customer service.
Business Continuity planning
FRST: Project Phoenix
FRST (Foundation for Research, Science and Technology) embarked upon Project Phoenix – a business change project to provide a new Investment Management System (IMS) and associated business processes.